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Contacted the vendor ONE-BIG OUTLET(EBAY) they did not sell parts, but gave me number to manufacturer, they were no help, they gave me email to distributor which I emailed a number of times to get part and they never responded lousy service, lousy company.What is the use in selling a product if you do not have parts for it or if you do not sell them I cannot use my ice maker without the drain plug because all the water comes out when making ice. All Della has to do is list the item for sale on Ebay. The ice maker works great, I have no problems with it except that little drain plug which the company gives you just one with the maker and it easily gets lost.

Review about: Della Products Usa Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $85.

Preferred solution: Supply me with a number of plugs.

I liked: I have other della products and like them.

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Rocklin, California, United States #1335730

Could I please have the contact info you have for Della. I need to complain myself

to Shoandra Jersey City, New Jersey, United States #1335794

Still have not heard from Della so I filled a complaint with the BBB in CA where they are suposedly based, but have not had no results.

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