Contacted the vendor ONE-BIG OUTLET(EBAY) they did not sell parts, but gave me number to manufacturer, they were no help, they gave me email to distributor which I emailed a number of times to get part and they never responded lousy service, lousy company.What is the use in selling a product if you do not have parts for it or if you do not sell them I cannot use my ice maker without the drain plug because all the water comes out when making ice. All Della has to do is list the item for sale on Ebay. The ice maker works great, I have no problems with it except that little drain plug which the company gives you just one with the maker and it easily gets lost.
Product or Service Mentioned: Della Products Usa Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $85.
Preferred solution: Supply me with a number of plugs.
I liked: I have other della products and like them.